Thermal Barcode Label Printer Repairs

Industrial barcode label printer repair undertaken by specialist engineers

Precision Peripherals Ltd have been repairing, maintaining and fixing industrial thermal barcode printers since the early 1990s. Our thermal printer engineers are aware how crucial barcode printers are to your operation and how disruptive it can be to have a printer out of action. This is why we offer a fast response with high first time fix rates along with an efficient distribution network to get spares and parts to you quickly.

Our network of barcode printer engineers are situated throughout the UK and can attend sites quickly to make emergency repairs and get barcode printers back up and running. Same day and next business day callouts are available on request in most areas in England, Wales and Scotland.

We are able to support all the major manufacturers of industrial thermal barcode label equipment including Zebra, Sato, Datamax, Intermec, TSC, Toshiba TEC, Godex, Intermec, Citizen, Microplex, Avery and Printronix.

Our pricing model is based on fixed pricing so you know exactly what you will pay before the printer engineer arrives – meaning that there are no nasty surprises when you get your invoice. Credit accounts are available.

So if you have a problem with a barcode printer and need some advice or want to book an engineer then speak to us by clicking on the button below.

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These are the some of the most common barcode label printer problems which our thermal engineers can fix

Ribbon Wrinkle

Thermal transfer printers which use ribbons are prone to ribbon wrinkles issues. These are usually adjustment or printhead settings that our engineers can typically fix in one visit.

Lines through barcodes / poor print quality

Lines through a barcode or poor print quality may mean that a printhead or platen needs replacing or it could be something more serious. Get an expert to verify by speaking to us.

Gap Sensor Error

You might be seeing an Gap error fault or your printer labels may be misaligned. This could be a problem with the sensor which our engineers are able to clean or replace.

Broken Part

Industrial thermal printers are found in dynamic, fast moving environments where accidents can often happen. Don’t worry – if you let us know what has broken we can source the part and fit it for you.

Error Messages

If you don’t know the difference between error 8002 and error 8005 then you are not the only one. We have the manuals, training and expertise to identify and fix your barcode printer error message.


Like all expensive machines your barcode printer will benefit for regular servicing and maintenance visits. A service visit from Precision Peripherals Ltd is designed to keep your printer running and prevent these common faults from occurring.

Why Organisations Choose to Use PPL Thermal Printer Engineers?

Our engineers have on average over 15 years experience of fixing copiers. Our customers know that they are getting copier engineers who know what to look for, how to fix it and above all are helpful. They will take the time to explain to you what went wrong and how it was repaired or what needs to happen next. Before leaving they will service the machine and clean it and point out anything that is likely to cause it to fail in the near future.

If a part is needed then they will report it to our helpdesk and you will be contacted with a cost for the part. If the price is high then we may recommend swapping it out for a new one and help you secure a decent price via a price concession or discount offer.

As we have been repairing printers since the early 1990s we have a lot of experience and parts left over for legacy equipment. If you are using a legacy machine and cannot find anybody to support it then perhaps PPL can.

All of our engineers have had manufacturing training and we get pricing support from them so that if you do need a part then you know that not only are you going to be getting the right parts but also that you will also be getting them at the very best price. Some manufacturers, like Zebra, will not let un-authorised companies buy spares so you need to be assured that if a part is needed it can be supplied

Unlike other printer repair companies our engineers are able to work on Print and Apply systems and more complicated Auto-ID installations.

As repairing print and apply equipment is different to normal barcode thermal label printers then we will take the time to fully understand your requirements before sending an engineer. If you have one of these machines then please speak to an advisor.

Repair print and apply system
Thermal barcode printhead and platen

We offer a reduced fitting fee for fitting printheads and platens to your thermal printer which we supply.

As platens and printheads are expensive then you need to be sure that you are buying them at the very best price and fitted correctly with the correct adjustments being made that will not cause them to fail prematurely.

When fitting a printhead or platen to a barcode printer our engineers follow a step by step procedure that starts by taking a configuration page and finishes with your machine being properly cleaned.

If you would like a quote for the supply or fitting of a printhead or platen then please contact us by clicking on the button below.

As part of their diagnosis our engineers will also check whether you are using the most efficient ribbons for your application.

We have saved our customers thousands of pounds by recommending that they switch from wax to cheaper wax resin style ribbons or by recommending that they switch to a different supplier.

We even stocks thousands of transfer thermal barcode label printer ribbons consisting of many sizes, colours and specifications and samples are available on request.

For more information our range of printer ribbons then please click here.

Local photocopier engineer

Local Engineers

We have split the country into three zones. The majority of our customers are in zone 1 in which we can provide same / next business day thermal printer repairs. The map opposite shows our service coverage.

Northern England

We can provide zone 1 coverage to all our customers in Northern England who are located in towns in the following regions.

North East – Newcastle, Sunderland, Durham, Carlisle, Brampton, Berwick-Upon-Tweed, Middlesbrough, Darlington, Stockton-on-Tees, Washington, South Shields, Hartlepool, Tynemouth, Wallsend, Jarrow, Redcar, Chester-Le-Street, Whitley Bay, Cramlington, Peterlee, Consett, Newton Aycliffe.

Yorkshire and the Humberside – Leeds, Sheffield, Bradford, Wakefield, Huddersfield, York, Rotherham, Barnsley, Halifax, Grimsby, Doncaster, Rotherham, Kingston upon Hull, Barnsley, York, Calderdale, Harrogate, Scarborough, Hambleton, Selby, Craven, Ryedale, Scunthorpe, Keighley.

North West – Liverpool, Manchester, Bolton, Warrington, Blackpool, Birkenhead, Sale, Blackburn, Stockport, St Helens, Rochdale, Wigan, Oldham, Southport, Salford, Preston, Burnley, Chester, Bury, Carlisle, Crewe, Atherton, Bamber Bridge, Ellesmere Port, Runcorn.

East Midlands – Leicester, Nottingham, Derby, Northampton, Lincoln, Chesterfield, Mansfield, Loughborough, Kettering, Beeston, Wellingborough, Corby, West Bridgford, West Bridgford.

West Midlands – Birmingham, Coventry, Stoke-on-Trent, Wolverhampton, Telford, Solihull, Sutton Coldfield, Worcester, Nuneaton, Redditch, Dudley, Newcastle-Under-Lyme, Tamworth, Shrewsbury, West Bromwich, Burton upon Trent, Cannock, Rugby, Stafford, Stourbridge, Walsall, Warwick.

Central and Southern England and the South West

Our industrial barcode printer engineers are based throughout central and southern England and are available to investigate any problems that you are having with your machine. Below are some of the towns / areas where are are able to provide same day / next business day service.

East of England – Luton, Southend-on-Sea, Peterborough, Cambridge, Watford, Colchester, Basildon, Chelmsford, Hemel Hempstead, Leighton Buzzard, Bedford, St Neots, Huntingdon, Bury St Edmunds, Harlow, St Albans, Grays, Clacton-on-Sea, Brentwood.

London – Barking and Dagenham, Barnet, Bexley, Brent, Bromley, Camden, City of London, City of Westminster, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth.

South East – Southampton, Portsmouth, Reading, Brighton and Hove, Oxford, Milton Keynes, Slough, High Wycombe, Worthing, Crawley, Gillingham, Woking, Basingstoke, Maidstone, Hasting, Bracknell, Chatham, Eastleigh, Guildford, Gosport, Aylesbury, Farnborough, Walton-on-Thames, Bognor Regis, Rochester, Maidenhead, Margate, Ashford, Aldershot, Gravesend, Littlehampton. Wokingham, Wantage, Didcot, Newbury, Thatcham, Tonbridge, Farnham, Staines, Broadstairs, Havant, Banbury, Aldershot.

South West -Swindon, Bath, Bristol, Exeter, Bournemouth, Cheltenham, Plymouth, Poole, Torbay, Gloucester, Weston-Super-Mare, Taunton, Salisbury, Weymouth, Paignton, Filton, Torquay, Clevedon.

Printer engineer coverage in wales


Precision Peripherals Ltd has had a presence in Wales since 1996 with the opening of the Swansea repair centre in 1996. Our state of the art facility means that our customers in Wales have the option to drop off printers or take advantage of our onsite engineer being able to bring the printer back to our workshop for a more in-depth investigation.

More more information about our repair centre and the services that we can provide then please visit our repair centre page.

Below are the cities and towns and the following service levels that we can provide.

Zone 1:

Swansea, Cardiff, Newport, Port Talbot, Neath, Bridgend, Wrexham, Barry, Pontypridd, Aberdare, Tonypandy, Buckley, Flint, Shotton, Penarth, Porthcawl, Llanelli.

Zone 2

Carmarthen, Merthyr Tydfil.

Zone 3

Aberystwyth, Colwyn Bay, Bangor, Rhly, Haverfordwest, Llandudno, Cowlyn Bay, Prestatyn.


Precision Peripherals Ltd has always been able to provide an onsite barcode label thermal repair service to their customers in Scotland. The operation in Scotland is dealt able to provide onsite engineer coverage in Scotland since their foundation 1982. Our service in Scotland is overseen by Central Peripherals Ltd, a reseller of specialist Auto-ID service and equipment reseller based in Dollar.

Although focusing on Auto ID equipment sales, Central Peripherals is able to supply all the services that are found in the wider PPL portfolio including onsite printer repairs. More information about Central Peripherals Ltd can be found here.

Our engineers based in Scotland are able to provide onsite printer service throughout the Scottish mainland and these are the cities and towns that we are able to support.

Zone 1

Ayr, Bathgate, Bridge of Alan, Coatbridge, Cumbernauld, Dundee, Dunfermline, East Kilbride, Edinburgh, Falkirk, Glasgow, Greenock, Hamilton, Kilmarnock, Kinross, Kirkcaldy, Livingston, Paisley, Perth, Stirling.

Zone 2

Aberdeen, Fraserburgh, Peterhead.

Zone 3

Buckie, Elgin, Inverness, Thurso.

Printer engineer in Scotland
Printer engineer in Ireland

Northern and Southern Ireland

Our customers in both Northern and Southern Ireland are looked after by a team of specialist copier engineers who are able to repair all makes and models of thermal printers.

We can offer onsite industrial thermal barcode printer repairs in the following towns and cities:

Northern Ireland

County Armagh – Craigavon, Portadown.

County Antrim – Antrim, Ballycastle, Ballyclare, Ballymena, Ballymoney, Carrickfergus, Dunmurry, Larne, Newtownabbey, Portrush, Randalstown.

County Down – Ballynahinch, Banbridge, Bangor, Belfast, Carryduff, Comber, Donaghadee, Downpatrick, Dromore, Dundonald, Holywood, Kilkeel, Newcastle, Newtownards, Warrenpoint.

County Fermanagh – Enniskillen.

County Londonderry – Coleraine, Limavady, Magherafelt, Portstewart.

County Tyrone – Coalisland, Dungannon, Strabane.


Connacht – Ballina, Ballinasloe, Castlebar, Galway, Loughrea, Sligo, Tuam, Westport.

Leinster – Ardee, Arklow, Athlone, Athy, Balbriggan, Birr, Bray, Carlow, Drogheda, Driocheah Nua, Dublin, Dundalk, Edenderry, Enniscorthy, Gorey, Kells, Kilkenny, Lexilp, Longford, Mountmellick, Muinebeag, Mullingar, Naas, Navan, New Ross, Portlaoise, Tullamore, Tullow, Wexford, Wicklow.

Muster – Bantry, Carrick-on-Suir, Cashel, Clonakilty, Clonmel, Cobh, Cork, Dungarvan, Ennis, Killarney, Kilrush, Kinsale, Limerick, Listowel, Macroom, Mallow, Midleton, Nenagh, Newcastle West, Passage West, Shannon, Skibbereen, Thurles, Tipperary, Tralee, Tramore, Waterford, Youghal.

Ulster – Buncrana, Cavan, Letterkenny, Monagham.

This page has been focused on repairing and servicing industrial thermal barcode printers

We can still help you if you have a different type of printer. To find out more just click on the description of what type of printer you need fixing.