Precision Peripherals Ltd offers a return to base repair service for industrial thermal barcode via our state of the art repair centre in South Wales. This often provides a cost effective alternative to our onsite service and can be suitable for less time critical repairs.
Standard printer repair workshop services that we offer include back to base maintenance contracts, adhoc repairs, drop ins and advance exchange programs.
For more information about any of our return to base services then please contact us through the form below.
We make it very easy for you to use our barcode thermal label printer repair service. The easiest way to get your printer to us is by shipping it or dropping it into our repair centre located in South Wales.
Once there it will be assessed by one of our trained printer engineers. They will report back to the Workshop Manager who will advise on the next course of action. If it is under contract then the parts will be ordered and the printer repaired and then returned back to you. If the printer is being repaired under our Adhoc terms then a quotation for the required work will be issued for your authorisation. (REMOVE quote will be arranged and you will be given the chance to accept or decline the quote.) If you decline the quote our assessment fee will be charged.
When the printer has been repaired, we will arrange with you for it’s safe return. We offer at an optional cost an installation service using our network of trained local printer engineers who will set it up on our system and configure it correctly.
To Arrange a Repair
If you have a printer that you would like repaired in our workshop or just would like to speak to somebody about pricing and how we can help then please fill out the following form or give us a call on 01635 206700.
Advanced Exchange Program
One service that is becoming increasingly popular is our advanced exchange programme. This service combines our workshop and field engineers to provide you with an always on solution.
The way that it is works is that we hold stock of your ‘exchange’ thermal printers at our South Wales Repair Centre. (REMOVE a buffer stock of spare machines are held in our repair centre.) When a call is logged by one of your site locations an ‘exchange printer’ are dispatched to our engineer along with the call. When the engineer arrives if they are unable to repair the machine the ‘exchange printer’ is exchanged and switched with the faulty printer. Our engineer will make arrangements for the faulty label printer to be returned to our workshop where it will be repaired and put back into stock ready for the next time that a label printer fails.
This service is suitable for organizations with a large installed base of thermal barcode printers who need guaranteed replacements for machines as and when they fail in the field.
Precision Peripherals Ltd Unit C10 Ashmount Business Park Upper Fforest Way Swansea SA6 8QR Telephone: 01792 209962 E-mail: firstname.lastname@example.org